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Customer Care


CONTACT US

Email all enquires to - tina@aussieties.com.au

If the matter is urgent or if you prefer to talk to us directly please call us - Ph 0430 513 916

Shipping & Delivery

All purchases made before 2.30pm on a weekday will be sent the same day from our headquarters in Brisbane. Any purchases paid for after this will be sent the next available occasion. Please note that this excludes public holidays and weekends.

Shipping by regular Australian Post is free for all orders over $20 (Orders less than this amount incur a $3 postage and handling fee) and should take between 5-7 working days. Destinations such as WA and NT and rural areas may expect longer delivery times.

Shipping times are dependent on the postal system and not Aussie Ties. We post at the first occasion available but the time taken for delivery by the postal service is out of our control. If you have never purchased online or had a package sent nationally through the mail before, you are welcome to contact us first for an estimate of delivery time. Please note that during the Christmas period packages are often likely to take longer to arrive.

International Delivery (outside of Australia)

Aussie Ties has no problem sending to locations outside of Australia. Please note that delivery to the US, UK, Canada and most of Europe should have sufficient time allowed for delivery. We would suggest no sooner than 2 weeks and up to 3 just in case (although it should be much quicker than this except in countries with slow postal systems such as Italy, Spain and France,).


Returns & Replacements

Aussie Ties accepts returns for any reasonable reason such as sizing, colour discrepancy or just a general change of mind as long as the product has not been worn or used. Please note that in the case of a straight refund, the cost of the original shipping will be deducted from the amount refunded.

In the case of an exchange, a further cost for the secondary shipping will be incurred. Aussie Ties free shipping policy is only for the initial purchase and the actual cost of shipping will be charged for any kind of return or exchange.

If an administrative error has been made by Aussie Ties, all further shipping costs will be settled by us and you as the buyer will not be asked to pay for any of these costs. Please contact us immediately if there is such a problem.


Privacy & Security

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

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Terms & Conditions

Aussie Ties Terms and Conditions of Use

These online shopping terms and conditions apply to all orders for products which you place with us using the Website and apply in addition to the Conditions of Use.

Before placing your order, please read carefully these Terms and Conditions, together with our Conditions of Use and our Privacy Policy. Together they constitute the entire legal agreement between us.

You accept and agree to be bound by these Terms and Conditions when you click the "accept" button on the checkout page.

We reserve the right to change the contents of this Website, including these Terms and Conditions, at any time by posting such changes on the Website. The legal agreement between us will be governed by the Terms and Conditions in force at the time you place your order.

Nothing in these Terms and Conditions affects your statutory rights either as a consumer or otherwise.

If you do not confirm your acceptance of these Terms and Conditions, you will not be able to place any orders.


Orders

When you place an order to purchase a product using the Website, those orders will be subject to these Terms and Conditions. The Company is under no obligation to accept your order and all orders will be subject to availability at that time.

We acknowledge receipt of orders by sending you an email summarising the details of your order. This does not constitute our acceptance of your order.

Once we have confirmed availability and processed payment for the products you have ordered, we will send you an email to confirm that your order has been accepted "Confirmation Email". The contract between us is formed at the point we send you the Confirmation Email for the products detailed in the Confirmation Email.

If there are any problems with your order, you will be contacted by a member of the Consumer Care Team.


Price and Payment

The price for the products that you order will be the price quoted on the Website at the date the order is received, except in the case of obvious error.

Payments must be made by PayPal,credit card via PayPal or bank deposit.

You may be subject to validation checks and/or third party authorisations.


Your Information

You are personally liable for any orders that you place and charges that you incur.

As a user of the online shopping facility on this Website, you may need to set up and maintain an account on the Website. You are solely responsible for keeping your passwords confidential and secure at all times. You should notify us immediately if you become aware of any unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. In no event shall we be responsible for any loss you may suffer as a result of any misuse of your account and/or passwords.

You agree to provide current, complete and accurate information required to complete your account registration and at other times as may be required in the course of using this Website "Registration Data". You further agree to maintain and update Registration Data as required to keep it current, complete and accurate. If any information you provide is false, incomplete or inaccurate, we may terminate your rights to use this Website and the services offered via this Website. If the information you provide is fraudulent, you may also be subject to criminal and/or civil liability. You agree that we may store and use Registration Data you provide (including credit card information) for maintaining your accounts and billing fees to your credit card.

Aussie Ties. 2007-2016. ALL RIGHTS RESERVED.