Shipping & Returns
Australian Delivery Options
Regular Post Australia Wide - $3 - FREE for all orders over $30 - Allow 5-7 business Days for delivery
Express Post Australia Wide - $10 Flat Rate - Should be overnight but it's better to allow 2-3 Business Days just in case.
All purchases made before 2.30pm on a weekday will be sent the same day from our warehouse in Brisbane (please note that this excludes public holidays and weekends).
Any purchases paid for after 2.30pm will be sent the next available occasion.
Shipping by regular Australian Post is free for all orders over $30 (Orders less than this amount incur a $3 postage and handling fee) and should take between 5-8 working days.
Shipping times are dependent on the postal system and not Aussie Ties. We post at the first occasion available but the time taken for delivery by the postal service is out of our control. If you have never purchased online or had a package sent nationally through the mail before, you are welcome to contact us first for an estimate of delivery time. Please note that during the Christmas period packages are often likely to take longer to arrive.
Aussie Ties offers express, trackable shipping by courier if your order is urgent. You can easily select this option during the checkout process.
International Delivery Options (outside of Australia)
Regular International Post - $10.20 Flat Rate - Allow 14 business days.
Tracked International Post - $28 Flat Rate - Allow 14 business days
Express International Post - $45 Flat Rate - Allow 5 business days - Must be an address where someone can sign for the package upon delivery.
Aussie Ties has no problem sending to locations outside of Australia. Please note that delivery to the US, UK, Canada and most of Europe should have sufficient time allowed for delivery - We would suggest no sooner than 14 working days but allow 21 just in case (although it should be much quicker than this except in countries with slow postal systems such as Italy, Spain and France.
We do not cover Import Duty so please check your country's rules and regulations for import tax's to prevent a nasty shock when collecting the package.
Aussie Ties accepts returns for any reasonable reason such as sizing, colour discrepancy or just a general change of mind - However we do reserve the right to refuse the return if our guidelines are not met. Returns are accepted when
ITEM IS RETURNED IN ITS ORIGINAL PACKAGING
PRODUCT HAS NOT BEEN WORN (except when trying it on)
NO MORE THAN 30 DAYS HAVE ELAPSED SINCE DATE OF PURCHASE
Please note that the cost of the original shipping will be deducted from the amount refunded and we do not cover the costs associated with the return of the items to us unless we have made an error, therefore please contact us ASAP to make arrangements.
Exchanges - In the case of an exchange, a further cost for the secondary shipping will be incurred by you - please return the items to us with a self addressed pre paid satchel - if you do not we ask that you cover the costs of the return shipping. Aussie Ties free shipping policy is only for the initial purchase and the actual cost of shipping will be charged for any kind of return or exchange.
If an administrative error has been made by Aussie Ties, all further shipping costs will be settled by us and you as the buyer will not be asked to pay for any of these costs. Please contact us immediately if there is such a problem.